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  • Bowleaze
  • Waterside main building

Terms & Conditions

Families and couples only - no single-sex parties or unaccompanied groups of teenagers are accepted.

DEFINITIONS: Waterside Holiday Group Limited will hereinafter be called "the Company" and the company's premises will be called "the Park". "The Hirer" is the person responsible for making the booking.

  1. Persons under the age of 18 are not permitted to book holidays.
  2. Maximum number of persons per touring pitch: 6 people (including babies and children).
  3. CANCELLATION PLAN:
    The Hirer of a Company caravan is responsible for the full hire charge. In order to remove any anxiety the Hirer may have, should it become necessary to cancel the holiday, the Company has introduced a CANCELLATION PLAN at a nominal charge. This has been arranged to help the Hirer. The plan offers the following important benefits:
    1. If the Hirer is forced to cancel prior to the booked holiday because of illness, death, injury or maternity, or illness of any member of the Hirer's party, or death or serious injury, or illness to a close relative, and this can be substantiated and has arisen since the Hirer made the booking, then the Hirer will no longer be liable for the balance of hire monies due on the booking. To qualify, the Hirer must notify the Company in writing immediately the circumstances arise, and it is important that the Hirer receives written acknowledgement from the Company.
    2. Provided the Company receives written notice from the Hirer more than seven days before the holiday is due to start and that the Hirer is cancelling for one of the reasons given in the previous paragraph, the Hirer will receive a full refund of the booking payment.
    3. Cancellation fees are non-refundable.

      THE DECISION OF THE COMPANY ON ALL CLAIMS WILL BE FINAL.
  4. The Hirer or a member of the Hirer's party must report to Reception on arrival to book in. This must be done before a caravan can be occupied.
  5. The Hirer and members of the Hirer's party must accept full responsibility for their own personal property.
  6. Damage or breakages caused to Company facilities or equipment must be reported to a member of staff and be paid for.
  7. The speed limit of 10 m.p.h. on the Park must be adhered to.
  8. Some facilities will be available only at limited times or in high season.
  9. All refuse should be placed in the bins provided around the Park.
  10. Parents are asked to see that children do not cause damage will be responsible for any damage caused by their children. Parents and other persons standing in their place are also responsible for supervising the safety of their children at all times (eg. by preventing climbing).
  11. PETS ARE NOT PERMITTED.
  12. The Bylaws and Conditions and licence of the District Council and the Company's rules must be observed as must the usual codes and understandings relating to good caravanning.
  13. Neither the Company nor any other person or individual company involved in operating or managing the Park, nor any associated or subsidiary company shall be liable for any personal injury, loss or damage (direct or indirect), loss of or damage to any property, including motor vehicles, motor cycles or the like, however caused, sustained by or occasioned to any person (including persons under the age of 18 years) whose name or names appear on the Application Booking Form, whether resulting from or caused by the negligence, default, wilful act, omission or otherwise of the Company, the individual companies or persons operating or managing the Park, their employees, servants, agents, or concessionaires, or of guests, residents, occupiers or invitees.
  14. Non-swimmers and children under the age of 8 must be accompanied by a responsible adult in the vicinity of the swimming pools and all rules and regulations must be observed.
  15. Children under the age of 8 must be accompanied by a responsible adult in the play areas.
  16. Noise of all kinds (including music and singing) must always be kept at reasonable levels, and between 11.00 p.m. and 8.00 a.m. must not be audible outside the caravan.
  17. In the interests of all visitors the Company reserves the right to refuse admission to any person or groups of persons at its discretion.
  18. No refunds will be given for alterations on pre-bookings.
  19. Maximum length of stay is 28 days.

NO COMMERCIAL OR SIGN-WRITTEN VEHICLES PERMITTED